This policy ensures you submit complete and accurate shipping information—including cut-off times, processing windows, transit estimates, and cost thresholds.

Once received, most orders take 1–2 business days to be picked, packed, and quality-checked. If any stock issues or address questions arise, we’ll email you promptly.

Shipment Notification & Tracking

  • As soon as your package departs our warehouse, you’ll receive an email with a tracking number.
  • This lets shoppers follow delivery progress in real time, reducing “where’s my order?” inquiries.

Shipping Rates & Delivery Estimates

  • We provide free standard shipping on all orders over 13.99$ to addresses in pryzix.
  • Estimated transit time: 10–12 business days (peak seasons may add a few extra days).
  • We currently do not ship to U.S. military bases; we apologize for any inconvenience.
  • Please note we cannot split shipments to multiple addresses on one order.

Handling Delays & Refunds

  • If your package hasn’t arrived within 30 days of shipment, you’re entitled to a full refund—no questions asked.
  • For any other delays or issues, submit a support request. Our team responds within 12 hours to get you back on track.

Pre-Check Before Contacting Us

  1. Look around your home (porches, garages, back entrances) in case the carrier left the package out of plain sight.
  2. If tracking shows “Delivered” but you can’t find it, contact the carrier using details in your shipment email.
  3. Still stuck? Email our support team at info@pryzix.com and we’ll take it from there.

Address Accuracy & Responsibility

  • We’re not responsible for undeliverable packages due to missing, incomplete, or incorrect information that you provide.
  • Double-check your shipping details at checkout. If you catch an error after ordering, email info@pryzix.com immediately, but note that orders often leave our warehouse within 48 hours and may be unchangeable afterward.

Customs, Duties & Taxes

  • pryzix is not liable for any destination-imposed customs fees, duties, taxes, or other charges.
  • All such fees are the sole responsibility of the customer.

Refused or Unclaimed Packages

  • If a package is refused or unclaimed after multiple delivery attempts and returned to us, pryzix reserves the right to cancel the order without refund.

We appreciate your trust in pryzix. For any further questions or assistance, feel free to reach out at info@pryzix.com!

Last updated: [1/20/25]