Welcome to pryzix! We’re committed to your satisfaction from checkout through delivery—and beyond.

1. Order Confirmation
Immediately after you order, we’ll email an order summary. Please verify size, style, quantity, and shipping address before proceeding.

2. 6-Hour Cancellation Window
You may cancel any order within 6 hours of placement by emailing info@pryzix.com with your order number.

3. Minor Amendments
If you notice a typo or small error within 2 hours, reply to your confirmation email and we’ll correct it at no extra charge.

4. Delivery Inspection
Upon delivery, inspect your package carefully. Photograph any visible damage and retain all original packaging.

5. 30-Day Return & Refund Period
We accept returns—including for buyer’s remorse—for 30 days from delivery date.

6. Policy Accessibility
Our return policy is clearly visible on our website footer and Returns page without login or personal data entry.

7. Multilingual Availability
Since we serve multiple regions, this policy is available in all applicable languages on our site.

8. Eligibility for Returns & Refunds
Full refunds are granted if your item:

  • Arrives damaged, broken, or defective

  • Differs from its description, size, style, or material

  • Is the wrong product entirely

9. Non-Returnable Items
We cannot accept returns for items that:

  • Have been worn, washed, or altered

  • Lack original tags, labels, or packaging

  • Show normal signs of use (unless covered under point 8)

10. Return Request Procedure
To initiate a return, email info@pryzix.com within 30 days of delivery with:

  • Your order number

  • Proof of purchase (receipt or packing slip)

  • Photos showing any defects or discrepancies

11. Return Authorization
We’ll reply within 2–3 business days with your return authorization and our warehouse address. Do not ship before receiving this confirmation.

12. Return Shipping Costs
Unless the return is due to our error, customers are responsible for return postage. We recommend using a trackable service.

13. Packaging Requirements
Please return items in original packaging, including all accessories, manuals, and tags. Secure the package to prevent damage in transit.

14. Tracking Your Return
After shipping, email us the carrier’s tracking number so we can monitor the return’s progress.

15. Refund Processing Timeline
Once we receive and inspect your return, we’ll process your refund—within 2 business days. Your bank may take 5–15 business days to post the credit.

16. Exchanges
If you’d like a different size or style, simply return the original item and place a new order. We’ll process your refund first so you can reorder promptly.

17. Policy Updates & Contact
This policy may be updated; the version on our website (dated at bottom) is always current. For questions or assistance, email info@pryzix.com, and we’ll respond within 2–3 business days.

Thank you for shopping with pryzix—we’re here to make your experience worry-free!

Last updated: [1/20/25]